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Shipping & Returns

Everything you need to know about receiving and returning your order.

Free Shipping

On orders over EGP 2000

Delivery Time

2–5 business days

Shipping From

Cairo, Egypt

Returns

30 days, hassle-free

Shipping Information

DestinationDelivery TimeCost
Egypt (all governorates)2–3 business daysFree over $100 · $10 below
GCC Countries5–8 business daysCalculated at checkout
Europe & USA7–14 business daysCalculated at checkout

• All orders are processed within 1–2 business days after confirmation.

• Our team will contact you by phone before delivery to confirm the time and address.

• For Cash on Delivery orders, please ensure someone is available to receive the package.

Returns & Exchanges

We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery.

Eligible for Return

  • ✓ Unused item in original condition
  • ✓ Original packaging intact
  • ✓ Reported within 30 days of delivery
  • ✓ Damaged or defective items (any time)

Not Eligible for Return

  • ✗ Used or washed items
  • ✗ Custom or personalized orders
  • ✗ Items without original packaging
  • ✗ Reported after 30 days

How to Return

  1. Email [email protected] with your order number and reason for return.
  2. Our team will confirm eligibility and provide a return address within 24 hours.
  3. Ship the item back in its original packaging. Return shipping cost is the customer's responsibility unless the item is defective.
  4. Once received and inspected, a full refund will be issued within 5–7 business days.